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About Us

We’re your team of experienced and knowledgeable tax experts—here to provide you with solutions to your tax problems.

Tamar L. Johnson, CPA

Principal and Lead Tax Accountant

Tamar is a Certified Public Accountant, holds a BA in Accounting from the University of Oregon, and is a member of the AICPA.  She has expertise in the areas of accounting, individual, and business tax law.

Prior to owning Total Tax, Inc, Tamar held tax and auditing positions at Lithia Motors in Medford, Oregon, and tax firms in Eugene and Bend, Oregon.In 2011, Tamar co-founded a second firm focused on tax relief services and operated both firms until 2017 when she sold her interest to consolidate her teams under Total Tax, Inc.Regardless of where she has been, her influence has created the highest levels of client satisfaction.

Her years of working in the tax industry have taught her the importance of building lasting relationships with clients based on best-in-class customer service.  Tamar leads Total Tax, Inc by example and expects that each client be treated like family.

Interests

In her free time, Tamar enjoys supporting her beloved Oregon Ducks, attending her kids activities and rafting the wild and scenic Rouge River in southern Oregon.

Paul Jameson, EA

Founder of Total Tax Return and Contracting Senior Tax Accountant

Paul received his BA from The University of California at Berkeley and spent nearly ten years as a consultant and tax professional before founding Total Tax Return in 1991. He is an Enrolled Agent and has over 30 years of tax accounting and consulting experience in the areas of individual and business tax, and representing clients facing audits and collections before the IRS. Paul is currently semi-retired and primarily performing project work for Total Tax, Inc on a contract basis, but his extensive knowledge and experience continue to be a valuable resource for our staff and clients.

Interests

The other half of Paul’s time is spent challenging his climbing skills at many of the west’s natural rock climbing attractions and backpacking the mountains and coasts of the Northwest and California with his wife.

Becky Eaton, EA, CPA

Director of Resolution Services

Becky received a BS in Accounting from Lewis and Clark State College and has both her Enrolled Agent’s license and her CPA.  She is a member of the NAEA and has held senior positions in the tax industry for several years. Becky’s leadership has produced a team with a competitive drive to achieve only the highest quality outcomes.  Just as impressive is the emphasis on service she has instilled across the organization.She also serves as one of our Senior Case Managers.  She leads by example and fights for her clients with a tenacity and persistence that is contagious.

Interests

Becky is equally competitive outside of work.  She is an avid runner and competes several times a year in Marathons across the west, including here in the Coeur d’Alene half marathon.  She also enjoys an evening out with friends trying the latest trend in brew pubs, and attending her son’s sporting events.

Tim A. Bales, MBA

General Manager

Tim brings 20 years of management and consulting experience to Total Tax, Inc from the tax and insurance industries. He holds a BS in Economics and a MA in Business and Marketing from Washington State University, certifications from Eastern Washington University and formal certificates in management disciplines including LEAN and 5S. Tim’s contributions to Total Tax include process, systems and procedure innovations that drive information security, efficient sequence of workflow and impressive accuracy. Tim works with our IT resources to implement process and systems solutions that eliminate errors, minimize waste, and maximize customer value. Tim is a firm believer in the principles of continuous improvement and is driven to find ways to further the client experience.

Interests

Tim enjoys fly-fishing the many area rivers, supporting the Washington State Cougars and Seattle Seahawks and getting out on the area lakes with his family for summer activities.

Angela Case, EA

Senior Tax Accountant

Angie came to Total Tax, Inc in 2011 with a background in tax preparation.  She is an Enrolled Agent and an expert in back tax returns. As a Senior Tax Accountant, Angie works closely with clients and regularly receives kudos for her ability to keep it simple.  Returning clients request her at tax time to keep them out of trouble and out of the IRS cross-hairs.

Interests

Outside of work, Angie likes working on home improvement projects with her husband, traveling, and spending time with her kids.

Starlynn Nipp, CPA

Senior Tax Accountant

Starlynn (Star) has held senior tax and accounting positions in the tax and banking industries for several years. She is a Certified Public Accountant and has a BS in Accounting from Lewis and Clark State College. Star’s primary responsibility for Total Tax is tax filing and preparation. She is a senior member of our Tax Accounting team and she specializes in making sure our clients get their current and back tax returns prepared correctly while minimizing their tax liability. She files hundreds of IRS and state back tax returns annually and knows how to navigate the complex IRS tax code while staying on top of the most current tax law changes. Total Tax dedicates top talent like Starlynn to tax accounting because tax returns is where it all starts with resolving tax problems. Equally important, filing your taxes correctly is how we save our clients from returning to the stress and costs of future tax problems. Star enjoys her family and spends time outdoors with her husband and 3 boys camping, hiking and off roading.

La Ronya Hines

Senior Case Manager

La Ronya (Ronnie) spent 6 years at the California Franchise Tax Board as a Compliance Officer and 10 years at the IRS as a Compliance and Appeals Officer. She is an IRS Enrolled Agent, has a BS in Accounting from Cal State and is completing her MA in Legal Studies. As a Senior Case Manager, Ronnie is charged with our most challenging IRS cases. She steps between her clients and the IRS to protect them from aggressive collection actions and to negotiate a resolution that maximizes the outcome in the client’s favor. Equipped with her experience in high level positions at the state and federal tax authorities, Ronnie anticipates their next move and responds with winning strategies that produce maximum results for her clients. That experience and knowledge also benefits the entire resolution team and assures that Total Tax continues to drive the most benefit for all clients. Ronnie enjoys spending time with her daughter and attending her volleyball tournaments. She is an avid stage theater fan and enjoys reading.

Scott Mullerliele, EA

Case Manager

Scott is an Enrolled Agent with a background in the banking and financial services industry, specifically collections and debt restructuring. He understands IRS collections and the needs of troubled taxpayers.  Scott combines that understanding with strong financial analysis skills to guide clients into the best possible outcome for their IRS case.

Scott’s straight forward approach to communication and case resolution ensure that clients can trust his guidance and are well informed on their case status and the strategy for resolution.

Interests

Scott is recently married and enjoys spending time with his wife, traveling to places with sunny beaches and a good IPA. He also enjoys spending quality time with his daughter and cat who is always good for a laugh.

Rachael Dean, EA

Case Manager

Rachael earned her pre-law degree from Gonzaga University. She brings several years of tax resolution experience to Total Tax, Inc and has earned her Enrolled Agent’s license. Rachael is a member of the Resolution Services team and specializes in negotiating installment agreements, Non-Collectable status, Offer in Compromise settlements and the release of wage and bank levies. She has a no-nonsense approach which works well in her negotiations with the IRS. Her clients appreciate her clarity and aren’t left to wonder about next steps. Rachael contributes to an already seasoned team of licensed tax professionals. Experienced and junior representatives alike can draw on peers to confirm tax law positions and related negotiation strategies to assure they achieve the best solution. Rachael enjoys her time at the gym and reading. She also likes to travel and spend time with friends checking out the area restaurants and pubs for the latest menu items.

Debi McGhie

Case Coordinator

Debi graduated from Lewis Clark State College with a degree in Business Administration and an emphasis in Accounting. Her previous experience as a Tax Accountant led to her interest in Tax Representation and her roll as a Tax Coordinator. She is working on her Enrolled Agent’s license and is enrolled at Gonzaga University for a graduate degree in Accounting. As the name of the position implies, Debi’s role as a Case Coordinator serves to keep the components of the case in line and moving forward efficiently and accurately. Debi has excellent customer service skills and is also an analytical thinker, quick to assess any changes in requirements for a case. Case teams consist of a Tax Accountant, Case Manager and Case Coordinator, and business cases may also include a Staff Accountant. The Case Coordinator has their hands full anticipating what each representative will need for the case. Debi’s responsibilities can make or break a case and its why Total Tax places the emphasis we do on finding talents like Debi’s for the role. Debi enjoys spending time with family and getting outdoors on ATVs and paddle boarding. Wine is also on her list, taking trips to become familiar with the area and regional wineries.

Lorraine Johnson

Client Services Lead

Lorraine brings more than 20 years of financial services customer service experience from the banking and tax industries. Her team supports the licensed tax professionals and serves as a resource for our clients regarding questions and guidance as the administrative portion of their case progresses.

Lorraine’s background includes work in audit, loans and financial analysis. Her unique combination of technical and service expertise is a critical attribute in driving processes, systems and talent that support the highest levels of client engagement and satisfaction. This focus is one reason why Total Tax, Inc consistently maintains a reputation for service and responsiveness that stands out among tax relief companies.

In her free time, Lorraine is quite the accomplished Do-It-Yourselfer having completed numerous home improvement projects. She enjoys spending time with her son and attending his sporting events as well as occasional dinners out, game nights and happy hour with friends.

Jennifer Hart

Client Services - Staff Accountant

Jen is a QuickBooks expert and has years of experience working with small and large businesses to streamline their accounting processes and correct flaws in their financial record keeping and reporting. Her position is vital for demonstrating the financial position of our business clients when negotiating with the federal and state taxing authorities. A key part of reaching a negotiated tax outcome is having a clear and supportable financial picture that will withstand any IRS challenge. Jen’s experience gives her peers confidence that they are armed with the information needed to win. Jen also works with our business clients on a monthly, quarterly and annual basis to assist with keeping their payroll and monthly financials timely and accurate. It doesn’t take long for business owners to realize the benefits of having quick and consistent access to up to date and accurate financial information about their business. An equally important benefit is the time savings that they can now employ on other priorities. Our clients often comment that Jen is a trusted and valued member of their team and her ability to connect with all levels of staff in their organization in a credible and personable manner results in a trusting and valued relationship. Outside of work Jen is a busy mom – she enjoys family outings including camping, rafting, sports games and attending various activities her husband and kids are involved in.

Kim Felton

Client Services – Billing

Kim has worked in account management and operations for accounting, lending and entertainment organizations. She has extensive customer service and administrative operations experience. Kim’s primary role involves daily management of the billing processes and assisting clients with payments and payment options. She also assists with the client onboarding process, initial incoming calls and other operations projects. The diversity of Kim’s background allows her to draw on experience and be creative when solving problems for clients to meet their needs. Kim enjoys spending time with friends and family outside of work, barbequing, fishing and traveling to sporting events. She organizes the Total Tax, Inc recreation league softball team and is our acting coach.

Brittany Johnson

Client Services – Admin

Brittany came to Total Tax, Inc from the banking industry. She has several years in customer service and administrative roles. Brittany is often the first voice clients and potential clients hear when they call. It is her responsibility to determine where to direct their call to most efficiently assist them. She also leads our client onboarding process and makes sure all of the administrative requirements are in place for Total Tax, Inc to begin work on a client’s case. Brittany enjoys spending time with her husband and their cats. She and her husband are a wealth of knowledge regarding the area brew pubs and distilleries and enjoy time with friends sampling the latest and greatest the area has to offer.

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