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FAQs

Feel confident in your experience. Learn how we’ll work with you.

Consultation

What happens in the consultation?

The purpose of the consultation is to identify the cause of your tax problem and discuss the options for reaching a solution with the IRS.

  1. We will ask you what is currently happening and what the IRS is doing to collect from you.
  2. We will gather some information from you that will help us determine what caused your tax problem and what your options are in resolving the situation.
  3. We will explain your options.
  4. If your situation is something you can resolve yourself, we will explain what you need to do.
  5. If your situation requires professional assistance, we will explain what you can expect if you hire us and provide you with a quote for our services.

You will speak with a licensed tax professional, not a sales person.

Will I need all of my tax information in front of me when I call?

No. If you have a copy of any notices you have received from the IRS it can be helpful, but not required.

Do you charge for the consultation?

No, the consultation is free.

How long does the consultation take?

It varies, but generally you should plan on having about 15 minutes available.

Do I have to decide during the consultation?

No, and there is no obligation. At the conclusion of the consultation, the Tax Consultant will e-mail you the information discussed and all of the information you will need to get started. You can review it on your own time and make your decision.
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Fees

I’ve called other places and they want my credit card number and a big payment
before they will review my case. Is that how you guys work?

No. The initial consultation and review of your case is always free.

Our fee is based on the number and scope of services required to resolve your specific tax problem.  We will disclose the services and corresponding fee as part of the consultation. We do not charge for Compliance Checks or Account Investigations and the fee for the services quoted is final, so you know the total cost before you make your decision.

I don’t have a lot of money. How do you make your services affordable?

We understand that most people experiencing IRS issues are already under financial duress, so we tailor payment plans that take those matters into consideration. We never require full payment in advance.
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Qualifications

There are a lot of Tax Relief companies to choose from. Why should I choose you?

Over our nearly 30 years in the tax business we have learned the importance of maintaining the highest levels of client service and results.  For people facing an IRS tax issue, that means setting appropriate expectations, meeting those expectations and maintaining regular and timely communication.  Your case will be assigned to a Case Team that will be with you from beginning to end and will be your go to point of contact.

Doing what we say we are going to do is the best way we know to build and maintain trust with our clients.

Are the members of your executive management team licensed tax professionals?

Yes. Tamar Johnson, CPA, owns Total Tax, Inc.  She only employs CPA’s and Enrolled Agents (EA’s) as Case Managers and Tax Accountants.

Will the person handling my case be a licensed tax professional?

Yes, all cases are assigned to a Case Manager. We only employ CPAs and Enrolled Agents (EA’s) to manage your case.

Is the size of the company important?

Tax Relief Companies come in all sizes and each will tell you why they are positioned to provide the best service.

The largest firms will point out their resources and brand recognition, while avoiding the negatives associated with the high fees required to support their overhead and the potential for poor customer service related to the shear volume of clients they must service.

The smallest will point to personal service and lower costs, but may not have the expertise on staff to provide the full scope of services required to resolve your tax problem. Some are generalized law or tax firms that do not maintain staff that specialize in Tax Relief.

Our approach at Total Tax, Inc has been to find that middle ground. We have staff who specialize specifically in Tax Relief, others who just do Tax Accounting and still others who specialize in services such as bookkeeping and payroll. This assures that we can cover the scope necessary to resolve the most complex tax problems. Yet we are still small enough to maintain a personal and responsive approach to client service.

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Tax Levy Q&A

What is an IRS tax levy / bank levy / wage garnishment?
The IRS is a debt collector. They use a tax levy to collect on taxes owed when they consider a balance delinquent. Other debt collectors must get a court order to levy your assets, but the IRS has unique powers to independently initiate a tax levy.A tax levy can target your wages, bank accounts, Social Security benefits, and retirement income. The IRS will send a Notice of Levy to your employer, bank or applicable financial institution. If you own a business, the IRS can contact your customers and place a levy on your accounts receivable. A Notice of Levy orders your assets be redirected to the IRS. The receiver must comply with the order or face penalties.

What is a Notice of Intent to Levy?
A Notice of Intent to Levy is notification that the IRS considers a balance delinquent and collection actions are pending. If you have received a Notice of Levy from the IRS you can expect to receive a final Notice of Levy within 30 days which means the IRS can commence with a tax levy on your bank account, paycheck, Social Security and / or retirement accounts without further notice.
How do I find out who is garnishing my paycheck / levying my bank account?
If you have moved since the last time you filed a tax return and the IRS does not have your current address, you may not have received notification of pending IRS collection actions. In this case, an IRS or state tax levy can come as a surprise. To confirm that the levy is related to taxes, contact the institution where your funds were impacted, (your employer’s payroll administrator, your bank, Social Security Administration, etc) and request a copy of the Notice of Levy.Other common sources of levies on your bank account or paycheck are for student loan default, past due child support and other debts such as unpaid medical bills. In each case, your employer or financial institution will have received documentation demanding they comply.

How much can the IRS take from my paycheck?
The IRS can levy as much as 85% of your paycheck. Social Security benefits are limited to 15%.
How long does an IRS Levy last?
An IRS wage or Social Security Levy can last until the debt is paid. For bank levies, the amount levied is usually one time, but the IRS can initiate a new bank levy to access additional deposited funds.
Can the IRS levy someone else’s bank account for taxes I owe?
The IRS can place a levy on any account or assets affiliated with the taxpayer’s Social Security Number. This means they can levy your spouse, dependent child, business accounts and assets regardless of shared ownership.
How do I stop a tax levy?
Talking the IRS out of collecting money on a debt they believe they are owed is a tall order. It can be very difficult to stop a tax levy because the IRS has established an avenue of collection with a high probability of success. There are laws and rules the IRS must follow that can be applied depending on the specific situation, but you must know what they are and how to apply them.Help from a qualified tax relief professional is the best way to increase your chances of a successful and sustained tax levy resolution. Requirements vary by the department within the IRS that issued the levy. The taxpayer’s compliance status, and type and extent of tax problem, will also impact their options.
Most taxpayers do not know their rights or the laws in place to assist them, nor do they understand the complexities of what has led to the IRS placing a levy on them in the first place.

That’s why Total Tax CPAs and Enrolled Agents specialize in IRS Levy Relief. Removing the stress and anxiety introduced by theses aggressive IRS and state collection tactics is a crucial step in resolving the underlying tax problem facing our clients.

How long will it take to remove a tax levy from my bank account?
We typically get a release of levy on wages in less than 24 hours. Bank levies average 48 hours. If you are a Federal Employee or have an IRS Revenue Officer assigned to your case, the IRS may put additional requirements in place that can make it take longer. Additionally, if a state taxing authority is levying you, their requirements vary by each state. Total Tax, Inc licensed tax professionals know the requirements for each situation and will explain what you can expect as part of your free consultation.

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Privacy

Is the call confidential?
Yes, we have a strict privacy policy.
Do you ask for my Social Security Number or credit card info in the consultation?

Guarantee

Do you guarantee results?

Yes, we backup our services with a 30 Day Money Back Guarantee and a Service Guarantee.

The primary purpose of the consultation is make sure we can help you resolve your IRS tax problem.  We will only take your case if we are confident we can reach a resolution.

We can’t guarantee that you will qualify for a specific program through the IRS, but we do guarantee that the scope of services we have proposed will achieve compliance and stop specific IRS collection actions against you.
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NOT SURE WHERE TO START?

We understand.
It’s why we offer time to identify your options.
Contact us- it’s free.

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