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FAQs

Feel confident in your experience. Learn how we’ll work with you.

Consultation

What happens in the consultation?

The purpose of the consultation is to identify the cause of your tax problem and discuss the options for reaching a solution with the IRS.

  1. We will ask you what is currently happening and what the IRS is doing to collect from you.
  2. We will gather some information from you that will help us determine what caused your tax problem and what your options are in resolving the situation.
  3. We will explain your options.
  4. If your situation is something you can resolve yourself, we will explain what you need to do.
  5. If your situation requires professional assistance, we will explain what you can expect if you hire us and provide you with a quote for our services.

You will speak with a licensed tax professional, not a sales person.

Will I need all of my tax information in front of me when I call?

No. If you have a copy of any notices you have received from the IRS it can be helpful, but not required.

Do you charge for the consultation?

No, the consultation is free.

How long does the consultation take?

It varies, but generally you should plan on having about 15 minutes available.

Do I have to decide during the consultation?

No, and there is no obligation. At the conclusion of the consultation, the Tax Consultant will e-mail you the information discussed and all of the information you will need to get started. You can review it on your own time and make your decision.
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Fees

I’ve called other places and they want my credit card number and a big payment
before they will review my case. Is that how you guys work?

No. The initial consultation and review of your case is always free.

Our fee is based on the number and scope of services required to resolve your specific tax problem.  We will disclose the services and corresponding fee as part of the consultation. We do not charge for Compliance Checks or Account Investigations and the fee for the services quoted is final, so you know the total cost before you make your decision.

I don’t have a lot of money. How do you make your services affordable?

We understand that most people experiencing IRS issues are already under financial duress, so we tailor payment plans that take those matters into consideration. We never require full payment in advance.
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Qualifications

There are a lot of Tax Relief companies to choose from. Why should I choose you?

Over our nearly 30 years in the tax business we have learned the importance of maintaining the highest levels of client service and results.  For people facing an IRS tax issue, that means setting appropriate expectations, meeting those expectations and maintaining regular and timely communication.  Your case will be assigned to a Case Team that will be with you from beginning to end and will be your go to point of contact.

Doing what we say we are going to do is the best way we know to build and maintain trust with our clients.

Are the members of your executive management team licensed tax professionals?

Yes. Tamar Johnson, CPA, owns Total Tax, Inc.  She only employs CPA’s and Enrolled Agents (EA’s) as Case Managers and Tax Accountants.

Will the person handling my case be a licensed tax professional?

Yes, all cases are assigned to a Case Manager. We only employ CPAs and Enrolled Agents (EA’s) to manage your case.

Is the size of the company important?

Tax Relief Companies come in all sizes and each will tell you why they are positioned to provide the best service.

The largest firms will point out their resources and brand recognition, while avoiding the negatives associated with the high fees required to support their overhead and the potential for poor customer service related to the shear volume of clients they must service.

The smallest will point to personal service and lower costs, but may not have the expertise on staff to provide the full scope of services required to resolve your tax problem. Some are generalized law or tax firms that do not maintain staff that specialize in Tax Relief.

Our approach at Total Tax, Inc has been to find that middle ground. We have staff who specialize specifically in Tax Relief, others who just do Tax Accounting and still others who specialize in services such as bookkeeping and payroll. This assures that we can cover the scope necessary to resolve the most complex tax problems. Yet we are still small enough to maintain a personal and responsive approach to client service.

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Privacy

Is the call confidential?

Yes, we have a strict privacy policy.

Do you ask for my Social Security Number or credit card info in the consultation?

Guarantee

Do you guarantee results?

Yes, we backup our services with a 30 Day Money Back Guarantee and a Service Guarantee.

The primary purpose of the consultation is make sure we can help you resolve your IRS tax problem.  We will only take your case if we are confident we can reach a resolution.

We can’t guarantee that you will qualify for a specific program through the IRS, but we do guarantee that the scope of services we have proposed will achieve compliance and stop specific IRS collection actions against you.
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NOT SURE WHERE TO START?

We understand.
It’s why we offer time to identify your options.
Contact us- it’s free.

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